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FAQ

How can I track my order?

You can track your order status in 2 different ways:

  • You can track your order with the tracking code provided by SMS and e-mail.
  • You can also locate your tracking information in your CartsHoo account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details.

Shipping and Handling

  • We ship all over the world. Just enjoy our service, we’ll ship your orders directly to our customers wherever they are.
  • The Total Delivery Time is: Processing Time + Shipping Time. We promise to dispatch your package within 24 hours and provide you with a tracking number. The Shipping Fee will depend on the weight and shape of the item(s). We charge consistently low shipping fees to save you even more money and to increase your satisfaction.
  • For Flat Rate Shipping, we ship your package by post office which takes about 7 to 14 business days to most countries in the world.

What is your Return Policy and Procedure?

If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear and swimwear*) within 14 days from the delivery date in its original package without removing the price tags.

Go to (Return center) section after logging in to your account and start your return process. CartsHoo Return Address:….

Can I pay cash on delivery?

Unfortunately, we don't provide Cash on Delivery options at the moment. However, there are different payment safe and convenient methods available.

Where can I see the refund amount?

After you have created a return request via the Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Can I cancel my order?

Yes! Orders can be cancelled by calling our Customer Care Center and providing them with your order number and contact details.

What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page. However, Stay tuned as we always have promotions that include Free Shipping!

Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.

How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours. If your order include the supply product(s), the dispatching time varies based on the supplying time. You can check the estimated time of delivery from the "Orders" section on the website.

What are your payment methods?

We accept the following payment methods: American Express, PayPal, Credit Card, Debit Card. We do not accept payment via bank transfer.

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

 

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