Return/Refund Policy

Return/Refund policy

CartsHoo contains a variety of Pajama products  made in Turkey that selected carefully  for our customers to meet their desires. All products are from original manufacturer's packaging, unless otherwise posted. All prices and payments must be in USD currency. Please note  that all sales are final, with the following exceptions:

1. We, as a company, are responsible for the product's match with the images shown on our website or sent by the company's representative.

2. We, as a company, are responsible for the number of products where it should be as same as the order quantity. If any shortage in the quantity, we are responsible for that and we will compensate for the shortfall.

3. We, as a company, are responsible for the products’ colors/sizes and any difference in colors/sizes, we are responsible for that and we will replace them either by asking the customer to send them back to us or keep them as a gift.

4. The processed refund will be refunded to the same credit/debit card used when placing the order.

Please save all packaging materials until you are confident that your item is not defective. Many of our manufacturers require the original packaging when sending an item back. Items without original packaging may be subject to a restocking fee or possible rejection of credit.  Kindly note that ,you are responsible for properly and securely packing the returned item to avoid any damage.

For any further  inquiries , please feel free to contact us at 

and we will reply to you soonest.

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